Chick-fil-A Behind the Scenes

Q: What was your first job?

Bob Schmidt: In High School I worked as a lifeguard at Lake Michigan

Q: How long have you been with Chick-fil-A

Schmidt: 29 years

Q: When did you get your first franchise and how long did it take?

Schmidt: In 1983 at Westdale Mall until 2006, then went to Coralridge until August 2012

Q: How was the transition from Westdale to Coralridge to Lindale?

Schmidt: Westdale was declining, Coralridge is a very busy mall with the University of Iowa, and also there are many different cultures, age groups

Q: Do you think free standing stores are better then mall stores?

Schmidt:  Malls are only busy during the summer and holiday months that can only be open 10am until 9pm, where as a free standing store that is on a busy street where people can see us we are a lot more busier.

Q: What do you think about people being in the drive through on Sundays?

Schmidt: I am very excited and happy to see that everyone loves Chick- fil- A that is quick and serves good tasting food.

Q: Are you as busy as you thought?

Schmidt: Yes. We serve breakfast, lunch, and dinner. We are especially busy at lunch because we have a double drive through that can serve two customers at once that have a 30-40 minute lunch.

Q: Are you as busy as you thought you would be?

Schmidt: Yes we are all very excited about being here, as well as the rest of the community.

Q: Do you have anything to say about your Washington employees?

Schmidt:  Very excited to have them work here, they are wonderful people, and I think highly of the school.

Q: What do you look for in an employee?

Schmidt: Good character and entirety, people that love to serve and care about people. Friendly people that have a smile, they can work in a clean environment, and can work with a business that wants to get better at what it does.

Q: Do have any tips on starting a franchise?

Schmidt: Have an entrepreneur spirit that is the most important thing, work vey hard to open business, and have the “ Four- C’s” that include good character, very good credit, confidence, and care for people.